Customs and import taxes

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. We are unable to find out or answer the charges because customs rules are different by each destinations.

If you refuse to pay the charged customs, and order is returned to us, we can only refund the amount for the ordered items total and shipping cost is not refunded.

We don’t mark merchandise value below value or mark items as gifts. Japan and International government regulations prohibit such behavior.



<European Union customers>

As of July 1, 2021, the EU has introduced a new system of Import One stop Shop (IOSS) for small value imports, but we have not obtained an IOSS number and this store（Fantastic Japan) does not collect VAT from our customers.
Therefore, EU customers are required to pay VAT and handling fee to customs or courier service providers (FedEx or Post Office) when receiving the parcel.  Please note that we are unable to calculate the VAT to be collected at the destination.
Our store at Etsy market place 「Someday Someplace」 collects VAT from customers at checkout on behalf of Etsy, and we ship parcels with the IOSS number which is provided by Etsy.  So you do not have to pay VAT when you receive your package.
If you are unsure of how much of VAT you will be charged, we recommend you to shop at our Etsy shop. Please note that the IOSS system does not apply to purchase over 150 euros (135 British pounds), even on Etsy.

For further information on the IOSS, please check here.